Cross-border e-commerce allows small- and medium-sized enterprises (SMEs) worldwide to directly sell their products to overseas consumers through cross-border e-commerce platforms. This has opened up trade opportunities for SMEs globally. However, the procedures for cross-border e-commerce can be complicated, and there is a scarcity of existing studies documenting such procedures. To gain deeper insights into the intricacies of cross-border e-commerce trade procedures, this report delves into the processes involved in exporting consumer electronic products from China to Malaysia, primarily under a business-to-consumer (B2C) model. A detailed analysis of each procedure of cross-border e-commerce using Business Process Analysis (BPA) reveals that 12 distinct procedures and 13 stakeholders are integral to the process. While this case study may not cover all potential scenarios of cross-border e-commerce, it effectively illustrates the inherent complexity of such transactions.